At UK Foods, we strive to provide the best quality products and services to our customers. However, we understand that there may be instances where you need to cancel an order or request a refund. Please read our policy carefully.
1. Order Cancellation
Orders can only be canceled within 12 hours of placing them, provided they have not been shipped.
Once an order is processed or dispatched, it cannot be canceled.
To request a cancellation, contact us at 8185036056.
2. Refund Policy
Due to the perishable nature of our products, we do not offer refunds unless:
The product was damaged or defective upon delivery.
You received the wrong product.
3. Reporting an Issue
If you receive a damaged, defective, or incorrect product, follow these steps:
Report the issue within 24 hours of delivery.
Provide clear photos of the product and packaging as proof.
Send your complaint to our support team via WhatsApp at 8185036056.
Once verified, we will issue a replacement or refund as per our discretion.
4. Refund Process
Approved refunds will be processed within 7-10 business days to your original payment method.
If you don’t receive the refund within this period, please check with your bank or payment provider.
5. No Refunds or Returns for:
Opened or partially consumed products.
Change of mind or personal taste preferences.
Incorrect shipping details provided by the customer.
6. Contact Us
For any cancellation or refund-related queries, reach out to us at 8185036056.